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ITIL-4-BRM Passed | ITIL-4-BRM Visual Cert Exam

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Topic
Details

Topic 1

Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.

Topic 2

Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

Topic 3

Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.

Topic 4

Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

Topic 5

Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

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ITIL-4-BRM Visual Cert Exam, Guaranteed ITIL-4-BRM Passing

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q41-Q46):

NEW QUESTION # 41
Which activity is typically shared between a business relationship manger and business relationship agent?

A. Developing business relationship models
B. Reviewing business relationships
C. Following business relationship models
D. Maintaining relationships with service consumer stakeholders

Answer: D

Explanation:
Both the business relationship manager and agent share the responsibility of maintaining relationships with service consumer stakeholders to ensure ongoing alignment and engagement.

NEW QUESTION # 42
The service relationship between an internal service provider and the business involves many business stakeholders who may have different, interests and priorities.
Which TWO factors additionally increase the complexity of the service relationships and should be considered by the service provider?
1. Dependencies on partner and suppliers
2. Dependencies on other internal service providers
3. Dependencies on the service consumer
4. Dependencies on internal users

A. 2 and 3
B. 1 and 2
C. 1 and 4
D. 3 and 4

Answer: B

Explanation:
Dependencies on partner and suppliers (1) and on other internal service providers (2) introduce additional complexity in coordinating and managing the end-to-end service relationship.

NEW QUESTION # 43
Which is an example of the 'Prepare the team' step of Gemba walks?

A. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
B. A relationship manager records the findings of observing the negotiation of service targets
C. A relationship manager discusses the findings of a Gemba walk with other stakeholders
D. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service

Answer: D

Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.

NEW QUESTION # 44
An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?

A. A financial controller who has little interest in a project
B. A senior manager who has control of a project
C. A business relationship manager who wants to ensure that a service fulfils the customer's needs
D. End users who have no control over or interest in the software they use

Answer: D

Explanation:
End users with neither control (power) nor interest fit the "monitor" category in stakeholder analysis, requiring minimal effort to track their status.

NEW QUESTION # 45
Which business relationship activity is MOST LIKELY to need leadership competency?

A. Reviewing and adjusting business relationship models
B. Identifying stakeholders and relationship model
C. Following a business relationship model
D. Embedding business relationship models into service value streams

Answer: D

Explanation:
Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.

NEW QUESTION # 46
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